Satisfaction Survey
SATISFACTION SURVEY
Colpitts World Travel
875 Providence Hwy
Dedham, MA 02026
781-326-7800
800-972-7777
Full Name
Title
Company
Email Address
Day Phone Number
Accuracy of reservations
Exceeds Expectations
Meets Expectations
Below Expectations
Does Not Apply
Timeliness of reservations
Exceeds Expectations
Meets Expectations
Below Expectations
Does Not Apply
Offering of lowest fares and alternatives
Exceeds Expectations
Meets Expectations
Below Expectations
Does Not Apply
Knowledge of travel destinations
Exceeds Expectations
Meets Expectations
Below Expectations
Does Not Apply
When you make reservations, an itinerary should be emailed to you the same day.
Have you been receiving your itinerary via email in a timely fashion?
Exceeds Expectations
Meets Expectations
Below Expectations
Does Not Apply
Completeness of information provided on travel itineraries
Exceeds Expectations
Meets Expectations
Below Expectations
Does Not Apply
Promptness of answering phone calls
Exceeds Expectations
Meets Expectations
Below Expectations
Does Not Apply
Response time of callbacks
Exceeds Expectations
Meets Expectations
Below Expectations
Does Not Apply
Courteousness and friendliness of Travel Expert
Exceeds Expectations
Meets Expectations
Below Expectations
Does Not Apply
Effectiveness of voicemail and/or email communications
Exceeds Expectations
Meets Expectations
Below Expectations
Does Not Apply
Quality of 24/7 services
Exceeds Expectations
Meets Expectations
Below Expectations
Does Not Apply
What is your overall opinion of the performance of Colpitts staff and overall quality of service provided to you?
Exceeds Expectations
Meets Expectations
Below Expectations
Does Not Apply
Have we missed something? Please let us know by using the comments section.
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